Privacy Policy
COOKIES AND TRACKING

Our online store uses cookies to enhance your shopping experience. A cookie is a small text file automatically stored on your device by your web browser. Cookies help us understand how you interact with our store and allow us to provide a better, more personalized experience.

We use the following types of cookies:

• Session cookies – enable you to navigate and use our online store;

• Persistent cookies – remember your preferences and choices within the store;

• First-party and third-party cookies – deliver relevant advertisements and special offers;

• Third-party analytics cookies – help us optimize our marketing and website performance.

You can delete or block cookies via your browser settings. Please note that disabling cookies may affect the proper functioning of the online store and limit access to certain features.

Additionally, we use pixels (also known as pixel tags or web beacons) to track website usage. These tools do not process any personally identifiable information.

PROCESSING OF PERSONAL DATA

The controller of personal data for the eurotech.ee online store is Eurotech Shop OÜ (registration code 17148468), located at Joa 3A, Tallinn, 10127, Harjumaa, Estonia phone +372 5625 1570, email info@eurotech.ee.

Personal Data Processed

- Personal and contact details (e.g., name, personal identification number, phone number, address, email address, etc.);
- Delivery address for goods;
- Bank account number;
- Information on the cost of goods and services and related payment details (purchase history and instalment application details);
- Customer support information.

Purpose of Processing Personal Data

Personal data is used to fulfil customer agreements, manage orders, deliver goods, and meet legal obligations.
Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of purchased goods and services and to analyse customer preferences. The bank account number is used for processing refunds to the customer.
Personal data such as email, phone number, and customer name is processed to resolve issues related to the provision of goods and services (customer support).
The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to generate web usage statistics.

Legal Basis

The processing of personal data is carried out for the purpose of fulfilling the contract with the customer.
The processing of personal data is carried out to comply with legal obligations (e.g., accounting and resolution of consumer disputes).
With the customer’s consent, we may collect data on the customer’s activities in our online store. Based on this data, the customer can receive personalized and optimal offers for products and services if desired.

Use of Personal Data

Personal data is used for managing purchases and purchase history, and for fulfilling the commitments made to the customer.
For the best service, Eurotech Shop OÜ may disclose information about individuals to third parties who provide services to Eurotech Shop OÜ. The transfer of personal data to authorized processors of Eurotech Shop OÜ (e.g. transport service providers, instalment service providers, product maintenance service providers, data hosting) is carried out based on contracts concluded between Eurotech Shop OÜ and the authorized processors. Authorized processors are required to ensure appropriate safeguards in the processing of personal data.
Personal data may be transferred to IT service providers if necessary to ensure the functionality of the online store or data hosting.

Security and Access to Data

Personal data is stored on servers located within the territory of a Member State of the European Union or a country that is part of the European Economic Area. Data may be transferred to countries where the level of data protection has been assessed as adequate by the European Commission, and to companies in the United States that are part of the Privacy Shield framework.
Access to personal data is granted to Eurotech Shop OÜ employees who need to access the data to resolve customer issues or technical issues related to the use of the online store.
Eurotech Shop OÜ applies appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, and disclosure.

Amendment of Personal Data

Personal data can be amended in the Eurotech Shop OÜ online store under the user profile, or by sending a signed application to info@eurotech.ee.

Withdrawal of Consent

If personal data processing is based on the customer’s consent, the customer has the right to withdraw consent by sending a request to the postal address Eurotech Shop OÜ, Joa 3A Tallinn, 10127, Harjumaa or via email at info@eurotech.ee. The request will be responded to within 30 days.

Retention

Upon closure of the Eurotech Shop OÜ account, personal data will be deleted, except in cases where such data needs to be retained for accounting purposes or to resolve consumer disputes.
If a purchase was made in the online store without a customer account, the purchase history is retained for three years.
In the event of disputes regarding payments and consumer claims, personal data is retained until the claim is fulfilled or until the expiration of the limitation period (three years).
Personal data necessary for accounting purposes is retained for seven years.

Deletion

To delete personal data, a signed request must be sent to the postal address Eurotech shop OÜ, Joa 3A, Tallinn, 10127, Harjumaa or via email at info@eurotech.ee. The request will be responded to within 30 days.

Data Transfer

To transfer personal data, a request must be sent to the postal address Eurotech Shop OÜ, Joa 3A, Tallinn, 10127, Harjumaa or via email at info@eurotech.ee. The request will be responded to within 30 days.

Direct Marketing Communications

The email address and phone number are used for sending direct marketing communications if the customer has given their consent. If the customer does not wish to receive direct marketing communications, they can unsubscribe by clicking the relevant link in the email footer.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object to the initial and further processing of their personal data, including profiling related to direct marketing, at any time. To do so, a signed request must be sent to the postal address Eurotech Shop OÜ, Joa 3A, Tallinn, 10127, Harjumaa or via email at info@eurotech.ee. The request will be responded to within 30 days.

Dispute Resolution

The controller of personal data is Eurotech Shop OÜ. For any questions, please contact us at info@eurotech.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).